Privacy, explained clearly.

Information we collect

We collect information you choose to provide, including your name, company, email, phone number, project or quote details, account information, order details and messages. Our infrastructure may also process basic technical information such as IP address, browser type, device information, timestamps and security events.

How we use information

• Respond to inquiries and prepare requested quotes.
• Provide accounts, checkout, order tracking and customer support.
• Protect the website, prevent abuse and troubleshoot service issues.
• Maintain business and transaction records required for operations or law.
• Improve the clarity, reliability and accessibility of our services.

We do not sell personal information or use public-form submissions to build advertising profiles.

Service providers

We use service providers only as needed to operate the site and fulfill requests. These may include Cloudflare for hosting and security, Stripe for payment processing, and email, shipping or professional-service providers involved in a request. Payment card data entered during checkout is handled by the payment processor and is not intended to be stored on INOVAX systems.

Retention and security

We retain information for the time reasonably needed to respond, provide services, meet legal or accounting duties, resolve disputes and protect the business. We use technical and organizational safeguards appropriate to the nature of the information, but no online transmission or storage method can be guaranteed completely secure.

Your choices

You may ask to access, correct or delete personal information you provided, subject to legal and operational recordkeeping requirements. You may also ask a privacy question by contacting contacts@inovax.us.

Updates

We may update this notice as the website and services evolve. The effective date above identifies the current version.